I guess this could be considered bragging rights.  But first, the rant. 

I recently upgraded my internet service plan with Comcast.  And as part of their xFi service, they insist you use their xFi modem/router.  Don't get me wrong, it's not a terribly bad piece of hardware for the average user.  It's small, decretive and fairly easy to use in general.   But Comcast really screwed up the configuration software, making it absolutely impossible to share any content that gets trapped behind the firewall.  You get no access to port forwarding settings.  So after 2 weeks of my calling for help and getting absolutely no where, I went out and got my own cable modem.  It's a Assis SurfBoard T25 Cable modem.  It has gigabit connectivity and telephone support.  But I still needed a router that can handle that kind of speed.  My old Netgear N600 can only handle 10/100 networking.  So after some extensive homework, I finally settled on the Asus AX5700 wifi router.  It has 10/100/1000 networking and is wifi 6+ compatible.  I hope this should last me for a while.  Anyway, the included image is the bragging part.

Edit: I noticed the link for the router I posted is for the quad core "U" version.  But mine is the dual core "S" version.  The link has been updated.

So recently Carnaxus (aka Spawn of Chaos) noticed the rcbots were getting hung up in marine spawn on ns_mindshaft.  I didn't make this waypoint.  It was submitted to rcbot database and I downloaded it as is.  I remember play testing it back then and the bots were able to get around, but not efficiently.  So I finally looked it over last night to find what a complete disaster it was.  Waypoint pathways going into nothingness.  Pathways clipping corners so hard that they can't navigate cleanly or even at all.  And poor use of waypoint tags in general.  It's a miracle they managed to get anywhere at all.  If I had to guess, this looked like a poorly done port over from whichbot.  So I spent a few hours last night re-doing nearly 90% of the whole thing.  I was pleased to see the rcbots building up marine start and even raiding a couple of hives after my repairs.

anytime you have a product that has a part that could explode when you are using it properly, I don't think it is out of line for them to replace the part that is obviously not working as designed.

I agree.  But the fact that it's well past 3 years old now, I doubt there is any warrantee left to cover its repairs.  Let alone, its replacement.  You know that the company that sold her the device is just going to tell her that she got her money's worth out of it and try to sell her a new one.